Business data from Google Business Profile, checked 2026-08-31. Facts from the business's own website were fetched 2026-08-31.
Reviewers praise Dr. Jacquemin and PA Arias for genuine attentiveness, medical knowledge, and bedside manner, with strong notes on scheduling ease and staff care. Billing disputes dominate complaints, especially surprise charges for annual checkups despite prior insurance requests, plus unresponsive phones.
Patients consistently praise named staff members (Greg, Sam, Taylor, Patrick, Dr. Jacquemin) for clear explanations, quick responses, and customized protocols. Long-term clients report reliable service and swift resolution when issues arise, with particular strength in guiding new patients through intake, bloodwork, and ongoing care.
Laura's laser work and anti-aging treatments draw consistent praise: clients see dramatic skin improvements and hair removal results, backed by knowledgeable, caring service. The facility runs cleanly and on schedule. However, recent accounts describe pushy dosing, billing mishaps, and an owner who dismisses valid complaints rather than resolve them, suggesting patient care has shifted from their earlier reputation. Hormone therapy clients report initial success but note they had to self-direct their own protocol adjustments. One long-term patient left after receiving different services than promised and experiencing dismissive follow-up. The business excels at aesthetic procedures but shows cracks in medical consultation and problem-solving.
Staff like Alexandra, Adriana, Isha, and Maria stand out for calm expertise and gentle technique; reviewers felt informed and at ease throughout treatment. The concierge model means nurses arrive fast for home service, handle groups seamlessly, and deliver results-hangover recovery, hydration, or illness relief-within hours to a day.
Last updated 2026-08-31