Business data from Google Business Profile, checked 2026-09-17. Facts from the business's own website were fetched 2026-08-10.
When service works, patients report strong results from customized TRT and peptide protocols with quick shipping. But getting through by phone is a chronic problem: multiple reviewers waited weeks for callbacks, months for appointments, and ran out of medication while waiting for refills. Some praise named coordinators like Skylar and Suzy; others felt ignored by the same company months or years later.
Based on limited recent reviews, so treat this as low-confidence.
All eight reviews are five stars. Customers praise Nate, Brandon, and the team for knowing their products and making TRT straightforward. Staff explain procedures in detail, answer questions readily, and fit appointments into daily routines without friction.
Reviewers consistently praise Infinity for staff warmth and genuine attention to individual needs across cosmetic and hormone treatments. Heidi Hunter, Mike, Patti, and Kat earn specific mention for professionalism and listening. One stark outlier complaint alleges a doctor (Anthony Esposito) misrepresented candidacy for stem cell therapy, resulting in harm. The overwhelming body of evidence is overwhelmingly positive.
Patients consistently report feeling heard and informed. Staff-particularly Kara and Rhonda-spend time explaining treatment options and listening to concerns without judgment, which reviewers say eases embarrassment and builds confidence in their choice of care.
Last updated 2026-09-17